Our security systems automatically block IP addresses that behave suspiciously. Occasionally, genuine customers get caught, usually because of a saved password that's out of date.
Tick the checkbox and complete the check. You'll be taken to the website and your access is restored.
Many blocks expire on their own after a while, but we can remove them sooner.
| Cause | What to do |
|---|---|
| An old password saved in an email app on a phone, tablet or computer | Update the password in every app and device that uses the account |
| An old password saved in an FTP program | Update the saved password in the program's site settings |
| Repeatedly entering the wrong DirectAdmin or WordPress password | Use a password manager or reset the password instead of guessing |
| A device on your network infected with malware | Run a virus scan on the devices that use that network |
| A shared IP address, common on office networks and mobile data | Another user on the same IP address may have triggered the block. Open a ticket and we'll check. |
Changed a password recently? Update it on every device straight away. Phones keep retrying with the old password in the background, which is the most common reason customers are blocked.