To stop using PaduHost, cancel each service in the Client Area. See Cancelling a service. Your services stay active until the end of the period you've paid for.
Before your hosting ends, download anything you want to keep. See Creating and downloading a backup in DirectAdmin.
| Data | What happens |
|---|---|
| Website files, databases and email | Deleted when your hosting service ends |
| Our backups of your account | Overwritten on the 30-day cycle and not restored for a closed account |
| Domains registered with us | Not affected. Renew them, let them expire or transfer them away. See Getting your authorisation (EPP) code to transfer a domain out. |
| Invoices and payment records | Kept for as long as Malaysian law requires us to keep business records |
Once all your services have ended, open a Billing ticket and ask us to close your account. We'll delete your personal data, except records we're legally required to keep, such as invoices.
For questions about your personal data, email privacy@paduhost.com. See Your privacy and personal data (PDPA).
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