Support hours and response times

Support hours

Support	Details
Days	Monday to Friday, except Malaysian public holidays
Hours	9am to 6pm, Malaysia time (GMT+8)
Response time	Within one working day

You can open a ticket at any time. Tickets opened outside support hours are answered on the next working day.

Replies are in the order tickets arrive, with outages and urgent problems looked at first.

Outside support hours

We monitor our servers around the clock. If there's a server outage outside support hours, we'll still look into it and post updates on our status page.

How to reach us

Support tickets in the Client Area. This is the fastest way to reach us. See How to open a support ticket.
Contact Us on paduhost.com, if you can't log in or aren't a customer yet.
WhatsApp or hello@paduhost.com, for general questions. For help with a service you already have, please open a ticket.

For your security, we don't handle account requests through social media.

Is something down right now?

Check our status page at status.paduhost.com first. If there's a known issue, we're already working on it. See Checking service status.

What we can help with

We support	We can help where possible
Your hosting account, servers and network	WordPress, plugins, themes and other third-party software
DirectAdmin and its features	Email apps on your devices
Email delivery and your email accounts	Website code and design problems
Domains, DNS and SSL certificates
Billing and your Client Area account

For third-party software, we'll do our best to help, but for in-depth help, please contact the software's developer or its official support forum.

We don't provide web design or development, but we're happy to point you in the right direction.

Knowledge Base