Support tickets are the best way to reach us. Every request is tracked and you can see the full conversation in one place.

Opening a ticket

1. Log in to the Client Area.
2. Go to Support and open a new ticket or use this link.
3. Choose the right department (see below).
4. Enter a short summary and describe the problem.
5. Attach screenshots if they help, then submit the ticket.

Not a customer yet or can't log in? Use Contact Us on paduhost.com to open a ticket without logging in.

Choosing a department

Help us help you faster

Include:

• the domain or email address the problem affects
• what you were doing and what happened, including any error message
• when it started and anything you changed just before
• what you've already tried

Please open one ticket per problem and reply to the same ticket rather than opening a new one. This keeps everything together and avoids delays.

Replies

We email you when we reply. You can reply to the email or in the Client Area. See Support hours and response times.

Never send card details in a ticket. Only send passwords if we ask for them. Change them once your ticket is resolved.