Knowledge Base

Setting up email on iPhone and iPad

You'll need your email address, its password and the settings in Email settings for your phone and computer (IMAP, POP3 and SMTP).

Adding your account

  1. Open Settings and go to Apps > Mail > Mail Accounts. On older versions of iOS, go to Settings > Mail > Accounts.
  2. Tap Add Account > Other > Add Mail Account.
  3. Enter your name, email address, password and a description, then tap Next.
  4. Make sure IMAP is selected at the top.
  5. Under Incoming Mail Server, enter:
    • Host Name: mail.yourdomain.com
    • User Name: your full email address
    • Password: your email password
  6. Under Outgoing Mail Server, enter the same host name, user name and password. Don't leave the user name and password blank, even though they're marked optional.
  7. Tap Next. Your iPhone checks the settings.
  8. Leave Mail switched on and tap Save.

If the settings can't be verified

Open the account in Mail Accounts and check these advanced settings:

  • Incoming: under Advanced, Use SSL is on and Server Port is 993.
  • Outgoing: under SMTP, tap the primary server. Use SSL is on, Authentication is Password and Server Port is 465.

If you see a certificate warning, use your server hostname from your welcome email as the host name instead.


We'll do our best to help troubleshoot email apps and devices, but for in-depth help, please contact the app's developer or your device manufacturer's support.

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