If a domain isn't renewed by its expiry date, it goes through several stages before it's released for anyone to register. The exact timings depend on the extension. The table shows a typical timeline for extensions such as .com.
| Stage |
When |
What it means |
| Expired |
From the expiry date |
Your website and email stop working within a few days. |
| Renewal grace period |
Up to 30 days after expiry |
You can still renew at the normal price. |
| Redemption period |
The following 30 days |
The domain can only be restored for a restoration fee, on top of the renewal price. |
| Pending delete |
The following 5 days |
The domain can no longer be renewed or restored. |
| Released |
After pending delete |
Anyone can register the domain. |
For .my domains, the renewal grace period is up to 45 days, followed by a 30-day redemption period.
Renewing an expired domain
- During the renewal grace period: pay the open renewal invoice in the Client Area. Your website and email start working again once the domain is renewed, although DNS changes can take a few hours to reach everyone.
- During the redemption period: open a Billing ticket. We'll confirm the restoration fee, which is considerably higher than the normal renewal price.
- After pending delete: the domain can't be recovered through us. You can try to register it again once it's released, if nobody else registers it first.
How to avoid it
- Keep auto-renew on for domains you want to keep. See Renewing a domain and turning on auto-renew.
- Save a card and turn on auto debit so renewals are paid on time.
- Keep your account email address up to date, so you receive our renewal reminders.
