You can pay any open invoice from the Client Area. We email you a confirmation as soon as we receive your payment.
Paying by card
- Log in to the Client Area.
- Under Invoices, find the invoice and click Pay.
- Choose a saved card or enter new card details.
- Check the amount and confirm your payment.
To pay several invoices at once, click Make Payment and select each invoice you want to pay.
Paying by bank transfer or DuitNow
Follow the steps in Payment methods we accept.
Paying automatically
Save a card to your account and turn on auto debit to have your renewal invoices paid on time without logging in:
- Go to Payment Accounts and add your card.
- Set the card as your auto debit account.
We'll still email you each invoice so you know what's being charged. If a payment fails, for example because your card has expired, we'll let you know by email so you can pay the invoice yourself.
Payment problems
- Card declined: check your card details and that your bank allows online payments. Some banks ask you to approve the payment in their app.
- Paid but the invoice still shows as unpaid: card payments usually update within a few minutes. Bank transfers can take up to one working day. If it's taking longer than that, open a Billing ticket with your payment receipt.
- Charged twice: open a Billing ticket and we'll refund the duplicate payment.
